Bango’s out-payment fee structure

On May 23rd we notified BlackBerry developers of some changes to how we handle fees for out-payment. The message states:

Bango offers BlackBerry® WorldTM vendors the opportunity to be paid via PayPal or by bank transfer. Both payment methods incorporate a small processing fee, which we are updating to best reflect updated transactional costs.
 
The Bango fee for every PayPal transaction is $6, noting that in some cases PayPal requires multiple transactions for a single settlement. The cost of a direct bank transfer is $20. In both cases, this fee is deducted from the revenue that is transferred to you to cover transaction costs. These updated transactional costs will be in effect as of July 1, 2013
.
 
If you have any questions or if you wish to amend the payment method by which you receive funds, then please contact
support@bango.com who would be happy to help you.

Several developers have since questioned the PayPal and bank transfer fee changes, so we wanted to share more about the rationale behind the fee structure. 

PayPal charges a fee to use their Mass Payment system to pay out to developers. Previously Bango absorbed this fee. In 2012 PayPal changed their Mass Payment fee structure. With these changes Bango was no longer able to absorb this fee, and therefore as described in the message, Bango will pass these PayPal fees on to the developers.

In setting the PayPal transfer cost, our principle is to only pass on the fees charged by PayPal. PayPal fees vary depending on a number of factors and are subject to change by PayPal. Our past experience has shown that fixed and predictable fees are much clearer for developers. At this time the average transfer fee is $6. If the average cost per transfer goes down, we expect to reflect that in the fee.   

We previously charged 1.8% for direct bank transfers. The effect of this was that while some developers were paying just a couple of dollars, some paid many hundreds of dollars, which is clearly too much. Again we’ve determined that a fixed fee is the simplest approach, and the $20 fee is designed to closely match our actual, average bank cost to send money via this payment method.

We are committed to offer you options and we encourage our developers to look at which is the most efficient payment method for their volume of transactions.

If you have any questions or if you wish to amend the payment method by which you receive funds, then please contact support@bango.com. We would be happy to help you.

Posted in Bango service updates

O2UK switches to Direct 2 Bill

O2 are changing their payment mechanism to Direct 2 Bill (D2B). On May 14th they will switch off Premium SMS and immediately switch on direct operator billing through Direct 2 Bill. This will not result in any period of outage.

Direct 2 Bill offers merchants many benefits over Premium SMS, including:

  • Far greater flexibility in price points, charge any amount from 1 pence to £30
  • Increased payout rates giving you a higher percentage of each transaction
  • Higher conversion rates, it’s quicker and easier for customers to pay

As the payment mechanism takes place in the background your customers will only notice a faster response time when paying.

O2 business users or customers connecting via MVNOs are unable to pay via Direct 2 Bill, these customers will automatically be offered alternate payment methods by Bango such as Credit Card.

Regards,

Bango Customer Services

Posted in Billing Updates

Bango App Analytics – Update on longer than normal data enrichment time [Resolved 24 March]

Following a significant and sustained period of very high volume analytics events flowing in to Bango’s Dallas and Cambridge data-centres, the delay between capture and full reportability is now approximately 6hrs, compared with the normal 30 minutes or less.

Configuration changes have been made and we expect the system to catch up to real-time over the next few hours.

No data has been lost during the high volume periods, but some data relating to the period 23:23 UTC ( 19:32 EST) Thursday to 17:00 UTC Friday (13:00 EST) has been temporarily queued for additional processing, and will be loaded after normal performance has been restored.

Payment Processing, WebServices, Web and Financial analytics are unaffected.

Posted in Bango service updates, Performance

Bango Analytics maintenance – Monday 18th March

We will be performing maintenance on the Analytics system during the following period:

Start time: Monday 18th March, 8:00 am UTC / 3:00 am EST.
End time: Monday 18th March, 11:00 am UTC / 6:00 am EST.

Online reports will be unavailable and data loading into the reporting system will be paused during this time.

We apologise for any inconvenience caused.

Regards,

Bango Customer Services

Posted in Analytics

Bango system planned maintenance – Monday 4th February

We will be performing maintenance on the Bango system during the following period:

Start time: Monday 4th February, 10:00 am UTC / 5:00 am EST.
End time: Monday 4th February, 4:00 pm UTC / 11:00 am EST.

We do not expect any downtime during this maintenance.

Regards,

Bango Customer Services

Posted in Bango service updates

Bango system planned maintenance – CANCELLED

The maintenance planned for Tuesday 22nd January has been cancelled.

Regards

Bango Customer Services

Posted in Bango service updates

Bango system planned maintenance

We will be performing maintenance on the Bango system during the following period:

Start time: Tuesday 22nd January, 10:00 am UTC / 5:00 am EST.
End time: Tuesday 22nd January, 4:00 pm UTC / 11:00 am EST.

We do not expect any downtime during this maintenance.

Kind regards,

Bango Customer Services

Posted in Bango service updates