Category Archives: Uncategorized

Reporting Update

We are really pleased to let you know that on August 19th there will be some updates to the reporting system. Bango will be changing the format of exported and emailed analytics reports from Excel ’97 (.xls) to Office OpenXML (.xlsx). This … Continue reading

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New BlackBerry vendor reports portal now available!

We are pleased to announce that we have just launched a new reports portal for BlackBerry vendors. It is available now at http://blackberry.bango.com. On the portal you can: View details about your BlackBerry World Bango account View real-time information about … Continue reading

Posted in System Updates, Uncategorized

Web Analytics Data Delay – Completed

Web Analytics is now back to normal. The loads will now be closely monitored to make sure there are no further delays. We apologise for any inconvenience caused. Kind regards Bango Customer Services _____________________________________________________ Bango Web Analytics reports are currently … Continue reading

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Bango Knowledgebase is currently offline – RESOLVED

Currently the Bango Knowledgebase is offline. We are working with our development team to get this back up and running as soon as possible. We apologise for any inconvenience caused. Kind regards Bango Customer Services

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Bango support lines are working

The Bango support lines are working. For UK end user support please call 0844 858 8076 then select option 1 for customer services. Kind regards Customer services

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App Analytics reporting is catching up

App analytics reporting is currently running 11 hours behind realtime. We should see the reporting data back to normal levels within the next 2 hours. We apologise for the delay in the data load and are constantly monitoring the system to ensure … Continue reading

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O2 Certification freeze period for Christmas

The freeze period for O2 this year will take place between 08:00 Monday 19th December 2011 and 08:00 Wednesday 4th January 2012. Within this period we can not send any new pre-approval O2 certification requests. Kind regards, Ben Bango Customer Services

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