Author Archives: raulises

Issues affecting bango.net and Bango.com UPDATED

UPDATE 2: 12pm EST (5pm UTC) We are pleased to advise that all services have been restored now. We believe the issue have been completely resolved but continue to monitor the services closely. Apologies for the inconvenience caused. Regards, Customer … Continue reading

Posted in Billing Updates, Mobile Billing, Performance

Application Analytics data delay – RESOLVED

UPDATE 2 The App Analytics data load has now caught up with near-real time. App Analytics reports are reporting on data as normal. We sincerely apologise for any inconvenience this may have caused you. Regards Bango Customer Services ————————————— UPDATE … Continue reading

Posted in Analytics

Orange UK – Billing issues -RESOLVED

UPDATE 2: Orange have resolved the issue and transactions are now completing correctly. ——————- UPDATE: All billing transactions are still failing; Orange is aware of the issue and investigating. —————- Orange is currently experiencing an issue affecting all payments. They … Continue reading

Posted in 3rd party service updates, Bango service updates

Application Analytics data delay – RESOLVED

UPDATE: The issue has been resolved and data is now loading. We expect data available to reports on-line to catch up with real-time within the nex 6 hours. Apologies for the inconvenience casued. Regards Bango Customer Services —————————- Bango Application … Continue reading

Posted in Analytics

T-Mobile US – Maintenance – COMPLETED

UPDATED: T-mobile have completed the maintenance. Users have now the option to pay through carrier billing as usual. —————— We have been informed that T-mobile is currently carrying out maintenance. IMPACT: During this maintenance window the option to make payments … Continue reading

Posted in 3rd party service updates, Billing Updates

Web analytics data delay – RESOLVED

Update: Web Analytics is now reporting data in near real-time as usual. —————————— Bango Web Analytics reports are curently 33 hours behind real-time. All data is being recorded and our operations staff are investigating. Apologies for the inconvenience caused. Regards … Continue reading

Posted in Analytics

App Analytics data delay – RESOLVED

Update: The load delay has been resolved and App Analytics is reporting data in near real-time as usual. ——————— Bango Application Analytics reports are 9 hours behind real-time. All data is being recorded and our operations staff are currently investigating … Continue reading

Posted in Analytics