Author Archives: Elaine

About Elaine

SVP Customer Service Bango

Web Analytics Data Delay – Completed

Web Analytics is now back to normal. The loads will now be closely monitored to make sure there are no further delays. We apologise for any inconvenience caused. Kind regards Bango Customer Services _____________________________________________________ Bango Web Analytics reports are currently … Continue reading

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Web Analytics Data Delay

Bango Web Analytics reports are currently just over 3 hours behind real-time. Our engineers are looking into the delay and hope to have it fixed shortly All data is being recorded and we expect the reporting system to catch up … Continue reading

Posted in Analytics | Leave a comment

Refund data from US carriers delayed – UPDATE

SPRINT Refund data for Sprint are now fully posted and are reporting correctly in the Management Tools. All transactions not previously applied to refund reports have now been processed and are in the Sprint refund report. AT&T (Note this issue … Continue reading

Posted in Billing Updates

AT&T Refund data

As part of AT&T’s scheduled maintenance last weekend , the provision of their daily refund reports was temporarily paused. The receipt of refund reports from AT&T recommenced on November 4th. These refunds have now been processed by Bango and are … Continue reading

Posted in Analytics

Self-billing invoices – Resolved

Self-billing invoices are now available on the Management Tools. We apologize for any inconvenience caused.

Posted in Bango service updates

Self billing invoices

We would like to notify you that the month end process for preparing monthly self billing invoices was corrupted. And therefore you currently will not be able to generate your monthly Self Billing invoice to Bango. Our engineers are currently … Continue reading

Posted in Bango service updates

Sprint billing outage – resolved

Customer Impact: Issue resolved and traffic is passing normally Start Date/Time: August 4, 2011 2:25 AM Eastern Time End Date/Time: August 4, 2011 3:57 AM Eastern Time Duration: 1 hrs 32 mins On behalf of the operator we apologize for … Continue reading

Posted in 3rd party service updates