Bango App Analytics – Update on longer than normal data enrichment time [Resolved 24 March]

Following a significant and sustained period of very high volume analytics events flowing in to Bango’s Dallas and Cambridge data-centres, the delay between capture and full reportability is now approximately 6hrs, compared with the normal 30 minutes or less.

Configuration changes have been made and we expect the system to catch up to real-time over the next few hours.

No data has been lost during the high volume periods, but some data relating to the period 23:23 UTC ( 19:32 EST) Thursday to 17:00 UTC Friday (13:00 EST) has been temporarily queued for additional processing, and will be loaded after normal performance has been restored.

Payment Processing, WebServices, Web and Financial analytics are unaffected.

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