Sprint – policy update – automatic opt-outs

In the next month Sprint will implement a solution whereby whenever a customer requests a short code to be blocked or to receive a refund for a particular program, Sprint will automatically initiate an opt-out request (STOP ALL text message) to the short code on behalf of the customer. Per industry guidelines, partners should process these as usual.
In the case where partners send a confirmation message to the requesting phone number, should the opt-out be sent as part of a block request, the confirmation message might be rejected by PMG as the block will already be in place.

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